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Thank you for purchasing from FireLogs.
At FireLogs, we know how important it is to have access to
expertise throughout the time you own and use a product.
We pride ourselves in providing the best customer service in the
industry.
Our technical support staff is happy to answer any
questions or concerns you have about your purchase.
They are available at Technical@FireLogs.com.
Should you need to return your product, please follow the
following instructions.
FireLogs
Return Instructions
Provided Below are the instructions to return any
product purchased from FireLogs.
**Please
read the following completely before you email for your Return Authorization
Number. **
Terms
and Conditions for Return:
1)
Return request must be made within 30 days of the date on
your invoice.
2)
Returns must be sent in original carton and packaging, and be
in saleable condition.
Items returned without original packaging will be subject to a returns
surcharge of 25% of the purchase price. No
used items may be returned, manufacturer’s warranty policies apply.
3) The
package must be marked with the Return Goods Authorization (RGA) number given to
you by Nan. Any return received without an approved FireLogs RGA number will result
in delay of credit and be subject to a restocking penalty charge of 25% of the
purchase price.
4)
FireLogs must receive returns within 20 days of issuance of
the RGA number. Returns received
outside this time frame may result in a delay of credit and a restocking penalty
charge of 25% of the purchase price. All
accessory items, included with the product must be included in return.
Items not included are subject to a missing item charge as noted on
Returns Checklist.
5)
Freight and handling charges are
non-refundable. Customer is
responsible for all shipping and handling charges for product returns.
If you qualify for a return
based on the above criteria,
Request Return Authorization Number.
If the link does not work, see bottom of page. In the email, you will be
asked to provide the following information:
Name as it appears
on invoice
Invoice number and date
Product to be returned
Reason
for return
Once
you have obtained your FireLogs RGA number, please refer to the following Return
Checklist to finish your process.
FIRELOGS RETURN CHECKLIST
_____ I have received a
FireLogs RGA number. That number is
_________
_____ I have packed
all items in original packaging for return.
_____ I am returning all
accessory items. I understand that
I will be charged for any missing items.
_____ I am shipping my returns
with 20 days of receipt of my RGA.
***Upon
shipping, we advise that you keep your shipment tracking number for future
reference. You are responsible for
the return and must be able to supply this information in the event that your
shipment is lost in transit to FireLogs. ***
_____ I have a copy
of my shipping record for reference.
Print and cut out the following return label, fill it out completely,
and tape it to the outside of EACH package:
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UPS Pick Up
Please return
to: www.FireLogs.com
416 South 28th Street
Birmingham, AL 35233
Customer
Name:_______________________________________
FireLogs
Invoice Number:______________
Invoice
Date:___/___/___.
FireLogs RGA
Number:_________
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Request Return Authorization Number
If the "request Return Authorization
Number" link does not work for you. Please send the following in an email.
Email to:
Returns@FireLogs.com
Subject: Return Authorization Number
Request
Body of email:
Name as it appears on
invoice:
Invoice number:
Invoice Date:
Product Item Number(s) to be returned:
Reason for return:
Send mail to
Sales@FireLogs.com with comments about
this web site.
Copyright © 1997 www.FireLogs.com
Last modified:
May 14, 2013
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